Job Overview:
Vike Technology Solutions, based in Troy, Michigan, is seeking for our client a dedicated IT Technician / Junior IT Administrator / IT Technical Support Specialist to join a very dynamic team. As a Junior IT Administrator, you will play a crucial role in supporting our IT infrastructure and ensuring the smooth operation of our systems.

Job Description:
The IT Support Technician / Junior Windows Administrator is responsible for assisting employees with their technical issues related to software and hardware in a professional and courteous manner. If you have a passion for technology and career development, this may be a great opportunity for you.

Responsibilities:

• Provide excellent phone etiquette and customer service.
• Clearly articulate solutions to customers.
• Use excellent judgment skills to evaluate situations and produce effective solutions.
• Work efficiently in a fast-paced environment.
• Willingness to learn and apply knowledge to future incidents.
• Research problems independently and develop solutions based on findings.
• Provide troubleshooting support for desktop, network, and software issues.
• Proficient in Office 365.
• Escalate unresolved cases to relevant team members.
• Document all reported incidents and help identify trends for future problem resolution.
• Respond to incident calls and emails from users on support-related issues.
• Set up computers, monitors, laptops, etc.

Knowledge and Skills:

• Computer literacy and familiarity with common office productivity software applications (e.g., MS Office, Office 365, Microsoft SharePoint).
• Troubleshooting support for desktop, network, and software issues.
• Understanding of Microsoft Active Directory, group policy, Microsoft OS, and other industry-standard desktop applications.
• Assist in the installation, configuration, and maintenance of hardware and software systems.
• Collaborate with senior administrators for day-to-day tasks.
• Provide technical support to end-users by troubleshooting hardware and software problems.
• Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
• Assist in setting up and configuring user accounts, email, and access permissions.
• Strong writing skills, both standard and creative.
• Engagement and public speaking skills.
• Ability to organize and manage time effectively.
• Active listening and critical thinking skills.
• Excellent verbal and non-verbal communication skills.
• Technologically intermediate/advanced skills in Microsoft Office 365 products – Word, PowerPoint, Excel.

Experience and Education:

• Associate degree or equivalent in Information Technology
• Minimum of 1 year of experience in IT Helpdesk or Administrator roles
• Familiarity with Windows and MAC systems

Job Type: Full-time, On-site

Pay: Based on experience + benefits

Benefits:

• Competitive benefits package
• 401(k) with company match
• Paid time off
• Tuition reimbursement
• Flexible scheduling
• And so much more!

Why Join Us?
The client company values its team members, and it shows. Staff members enjoy free breakfast, coffee, and refreshments. Monthly all-staff meetings feature catered breakfasts and open communication to hear the latest about the company first-hand from our top executives. Twice a week, team members receive further information about the company in an informative and entertaining newsletter. At its corporate headquarters, employees can enjoy 20-minute massages in a designated Massage Room.

Our client’s team members stretch the boundaries of creativity during our annual in-office Halloween costume contest, ugly-sweater contest, gingerbread-house decorating contest, and other company events. Employees can also enter staff drawings to win tickets to sporting events, concerts, and stage shows.

Most of our team members come from employee referrals through a sense of pride and loyalty, as well as receiving financial rewards for referring others.

Join us at Vike Technology Solutions, where we are dedicated to delivering top-notch IT services while fostering a culture of innovation and growth. If you are passionate about technology and eager to grow your skills in a collaborative environment, we welcome you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $50,000.00 – $58,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• VMWare: 1 year (Preferred)
• Linux: 1 year (Preferred)

Security clearance:

• Confidential (Preferred)

Ability to Commute:

• Troy, MI (Preferred)

Ability to Relocate:

• Troy, MI: Relocate before starting work (Required)

Work Location: In person